Diverse Services · Mental health supported living · West London

Leading the Change

Who we are

Diverse Services provides specialist mental health supported living for adults in West London. Our 18 homes offer up to 114 beds across Hammersmith & Fulham, Hounslow, Ealing and Hillingdon.

What we do

We offer a pathway from 24-hour high support through medium and low support to move-on studio flats. Our in-house psychology, nutrition and activities team works alongside our support teams, helping people build skills and work towards independence.

How we help

Too many people stay in hospital because there is no supported home ready for them. We help people move into a supported home and progress towards living independently, with a median of 3 days from referral to assessment.

Our specialist services help people build everyday skills, live more independently and progress towards a home of their own. By matching support to each person’s needs as they progress, we aim to reduce long-term support costs for local authorities and integrated care boards (ICBs).

Make a referral

Find the right home See our homes Work with us Build a support request

Why we're leading the change For commissioners: the value of getting it right

For families: looking on someone's behalf? Start at Testimonials.

Inside our homes at Diverse Services — Inside our homes

Sukhbir Singh Ahluwalia, Founder & Managing Director
Connect on LinkedIn

Read Sukhbir's story

Diverse in numbers

At a glance

Real numbers from our own records, each with its date. How we measure this.

Size

Where we are today.

18homes1 October 2026

Up to 114beds1 October 2026

4West London boroughs1 October 2026

97adults supported today1 October 2026

Beds by borough

Hammersmith & Fulham51 beds
Hounslow27 beds
Ealing20 beds
Hillingdon16 beds

1 October 2026 · How we measure this

Beds in operation, by year

20225 beds
202342 beds
202482 beds
2025104 beds
2026114 beds

2022 to 1 October 2026 · How we measure this

Speed

How quickly we respond to a referral.

3 daysmedian from referral to assessmentOctober 2024 to September 2026

82%assessed within a weekOctober 2024 to September 2026

75referrals since October 2024October 2024 to 1 October 2026

29people moved in through the step-down route from hospitalOctober 2024 to September 2026

Stability

People stay, settle and move on well.

64%have lived with us for more than a year1 October 2026

18 monthsmedian length of stay so far1 October 2026

20 of 33people who moved on went to other supported housing, their own tenancy, family or universityOctober 2025 to September 2026

How long people have lived with us

Under 6 months23 people
6–12 months12 people
1–2 years29 people
2–3 years25 people
3 years or more8 people

1 October 2026 · How we measure this

Life in our homes.

Cooking together, art group, games nights, gardening, trips out and celebrating every season.

Cooking and nutrition session at Diverse Services — Cooking and nutrition session

Art group at Diverse Services — Art group

Games night at Diverse Services — Games night

Gardening group at Diverse Services — Gardening group

Trips out at Diverse Services — Trips out

Baking group at Diverse Services — Baking group

Summer BBQ at Diverse Services — Summer BBQ

See more photos

Our goals to 2028: faster assessment, more people moving on, more move-on homes across London.

See our goals

Whoever you are, we will meet you where you are.

I am placing someone

Local authorities and the NHS. We work with you as partners. If we're not the right service for someone, we'll tell you straight.

For commissioners

I am making a referral

Social workers, care co-ordinators, hospital discharge teams. You can send the whole referral on this site. Our median time from referral to assessment is 3 days, so people aren't left waiting on a ward.

Refer someone

I am looking for someone I love

Families and partners. Send us your questions and we'll find a time to talk. You're very welcome to visit our homes.

Get in touch

Four things most providers don't do. We do them as standard.

How we lead the change

Hover or tap each card.

In-house psychology

Salaried, not subcontracted.

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Our psychologist works for the people we support, not invoices.

Anastasia leads psychological support across all 18 homes. She holds 17 years of international experience and runs 1:1s, groups, and team training. Commissioners don't pay extra for any of it.

In-house nutritionist

Because mental health includes the body.

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Abenaya tailors nutrition to everyone we support.

MSc Clinical & Public Nutrition. She runs 1:1 plans, group sessions, and works with our kitchens to make sure recovery is supported on the plate, not just in conversation.

Activities every day

Not Bingo at 3pm.

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Natasha designs activities that actually help recovery.

Occupational therapist with 16 years' experience. Therapeutic riding, day trips, festivals, art, cooking, fitness. Recovery comes from doing, not just talking.

Step down within our own family

Into our studio flats, same trusted team.

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When the people we support are ready, they step down into our own studio flats.

Still a Diverse Services property. Still the same management, the same familiar team. Less support, more independence. The progression continues, often all the way to full independent living, employment, and a life of their own.

The journey to independence.

Everyone we support is working towards something. We meet people where they are, often at a hard point in their lives, and walk with them, step by step, towards living independently.

Where we meet you
Hospital or crisis

Coming out of an acute mental health ward, a secure setting, or a placement that broke down.

What support looks like
We assess quickly, meet the person where they are, and plan the move with them and their team.

What the person works on
Getting to know us, visiting the home, and agreeing a plan for the first weeks.

Ready for the next step when
The person and their team agree the home is right, and a safe discharge plan is in place.

29 people moved in through the step-down route from hospitalOctober 2024 to September 2026 · How we measure this
Stage 1 · High support
24 hour staffed home

Awake staff every shift, the full specialist team, and daily keyworker support. Most people we support start here.

What support looks like
Staff on site day and night, with psychology, nutrition and activities built in.

What the person works on
Feeling safe and settled, daily routines, medication, and a risk management plan that works.

Ready for the next step when
Overnight support is no longer needed, and the person is keen to do more for themselves.

64% have lived with us for more than a year1 October 2026 · How we measure this
Stage 2 · Medium support
Daytime support, 9 to 5

A step down when overnight cover is no longer needed. Same team, same keyworker.

What support looks like
Staff during the day, with the same specialists and keyworker the person already knows.

What the person works on
Cooking, budgeting, appointments, and building a life outside the home.

Ready for the next step when
The person manages most days on their own and wants a place of their own.

Median stay so far: 18 months1 October 2026 · How we measure this
Stage 3 · Low support
Diverse studio flat

A step down into one of our own studio flats. Same trusted team, less intensive support.

What support looks like
Planned visits from the team the person already trusts. We never hand them over to another provider.

What the person works on
Running their own flat, paying bills, and staying well with less day-to-day help.

Ready for the next step when
The person is confident living alone and a suitable tenancy is found.

0 agency staff2026 · How we measure this
The goal
Full independence

Living independently with the confidence and skills to stay there. For many, this also means work. This is the point of everything we do.

What support looks like
Help finding a tenancy, settling-in visits after the move, and an open door if things get hard.

What the person works on
Their own home, their own routine, and their own goals.

Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.October 2025 to September 2026 · How we measure this

Step up and step down within the journey, whenever appropriate. The same Diverse Services team stays with the person the whole way, including into our own studio flats and beyond.

Quiet homes on residential streets, with a team who turn up.

Eighteen homes across four West London boroughs. Everyone who lives with us has their own room, plus a shared kitchen and lounge for when they want company. Behind our support teams sits a psychologist, a nutritionist and an on-call manager, so help is never far away.