Diverse Services · Mental health supported living · West London
Leading the Change
Diverse Services provides specialist mental health supported living for adults across Hammersmith & Fulham, Hounslow, Ealing and Hillingdon. Across 18 homes we currently have up to 114 beds, from 24-hour high support through to move-on studio flats, with our own in-house psychology, nutrition and activities team alongside every person.
“Leading the change isn't about being the biggest. It's about proving there's a better way to support people, then showing the whole sector how we did it.”
Our own Psychology Lead, four Assistant Psychologists, Activities Coordinator and Nutritionist are employed by us. They are included in one weekly rate.
From 24-hour high support, to lower support, to move-on studio flats and on to your own tenancy. People can take every step without having to leave Diverse Services.
Move-on studio flats open since July 2026 (Hounslow House)
Four things most providers don't do. We do them as standard.
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01
In-house psychology
Salaried, not subcontracted.
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Our psychologist works for the people we support, not invoices.
Anastasia leads psychological support across all 18 homes. She holds 17 years of international experience and runs 1:1s, groups, and team training. Commissioners don't pay extra for any of it.
02
In-house nutritionist
Because mental health includes the body.
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Abenaya tailors nutrition to everyone we support.
MSc Clinical & Public Nutrition. She runs 1:1 plans, group sessions, and works with our kitchens to make sure recovery is supported on the plate, not just in conversation.
03
Activities every day
Not Bingo at 3pm.
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Natasha designs activities that actually help recovery.
Occupational therapist with 16 years' experience. Therapeutic riding, day trips, festivals, art, cooking, fitness. Recovery comes from doing, not just talking.
04
Step down within our own family
Into our studio flats, same trusted team.
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When the people we support are ready, they step down into our own studio flats.
Still a Diverse Services property. Still the same management, the same familiar team. Less support, more independence. The progression continues, often all the way to full independent living, employment, and a life of their own.
“I started Diverse Services because the people who need supported living the most have too often been let down. I wanted homes where people are known by name, supported by a team who know them and are committed to them, and helped to move on when they are ready. It isn’t complicated. It just takes turning up every day and doing the right things.”
Everyone we support is working towards something. We meet people where they are, often at a hard point in their lives, and walk with them, step by step, towards living independently.
→Where we meet you
Hospital or crisis
Coming out of an acute mental health ward, a secure setting, or a placement that broke down.
What support looks like
We assess quickly, meet the person where they are, and plan the move with them and their team.
What the person works on
Getting to know us, visiting the home, and agreeing a plan for the first weeks.
Ready for the next step when
The person and their team agree the home is right, and a safe discharge plan is in place.
29 people moved in through the step-down route from hospitalOctober 2024 to September 2026 · How we measure this
1Stage 1 · High support
24 hour staffed home
Awake staff every shift, the full specialist team, and daily keyworker support. Most people we support start here.
What support looks like
Staff on site day and night, with psychology, nutrition and activities built in.
What the person works on
Feeling safe and settled, daily routines, medication, and a risk management plan that works.
Ready for the next step when
Overnight support is no longer needed, and the person is keen to do more for themselves.
64% have lived with us for more than a year1 October 2026 · How we measure this
2Stage 2 · Medium support
Daytime support, 9 to 5
A step down when overnight cover is no longer needed. Same team, same keyworker.
What support looks like
Staff during the day, with the same specialists and keyworker the person already knows.
What the person works on
Cooking, budgeting, appointments, and building a life outside the home.
Ready for the next step when
The person manages most days on their own and wants a place of their own.
Living independently with the confidence and skills to stay there. For many, this also means work. This is the point of everything we do.
What support looks like
Help finding a tenancy, settling-in visits after the move, and an open door if things get hard.
What the person works on
Their own home, their own routine, and their own goals.
Of the 33 people who moved on in the past year, 20 went to other supported housing, their own tenancy, family or university.October 2025 to September 2026 · How we measure this
Step up and step down within the journey, whenever appropriate. The same Diverse Services team stays with the person the whole way, including into our own studio flats and beyond.
Quiet homes on residential streets, with a team who turn up.
Eighteen homes across four West London boroughs. Everyone who lives with us has their own room, plus a shared kitchen and lounge for when they want company. Behind our support teams sits a psychologist, a nutritionist and an on-call manager, so help is never far away.
Inside our homesInside our homesInside our homesInside our homes
Submit the referral on our referral page. We aim to assess every referral within days. Over the past two years our median time from referral to assessment has been 3 days, and 82% of people were assessed within a week. If it's a yes, we agree the placement plan with you and the person considering the move.
Who pays for the psychology, nutrition, and activities?
We do. They sit on staff as salaried roles, not bought in extras. Commissioners pay one weekly rate for the placement and the entire team is included. No separate invoices for psychology sessions.
Do you take people who are under a section of the Mental Health Act?
Yes. We support people coming out of acute mental health wards, secure settings, and people on CTOs. Most of the people who come to us are referred by hospital discharge teams across West London. We are CQC registered for our Foxglove home.
What does the room look like?
Everyone who lives with us has their own room, plus a shared kitchen and lounge for when they want company. Each home's page shows its rooms. Rosewood House is a little different, with fully self contained one-bed flats with shared communal space. See all 18 homes.
What if the placement isn't right?
If we're not the right fit, we'll tell you straight at assessment. We never say yes just to fill a room. If something changes after move in and the placement isn't working, we work with the commissioner to find a better path. We never end a placement abruptly.
How do the people we support step down from high support?
When someone is ready for less support, they step down into one of our own studio flats. Still a Diverse Services property. Still the same management team they already trust. Less intensive support, more independence, and we continue with them all the way to full independent living, often into employment. The pathway runs: 24 hour staffed → 9 to 5 daytime → Diverse studio flat → full independence. See the full pathway.
Can families visit?
Yes, warmly. Email us with the borough and we'll arrange a time. We don't have a public reception, as our office is virtual, but every property has a manager who can give a tour and answer questions.
How is Diverse Services different from other supported living providers?
Three things. First, our own in-house specialist team, covering psychology, nutrition and activities, all employed by us. Second, the people we support step down into our own studio flats rather than being handed off to another provider, so the relationship continues all the way to independence and often into employment. Third, the founder still picks up the phone and meets every commissioner personally. Most providers can't say any of those three.
The best way to understand what we do is to walk into one of our homes. Tell us which borough you're interested in and we'll find a time that works for you.
Sukhbir Singh Ahluwalia, Founder & Managing Director
